So the last few days have been filled with lots of rain and ice cold winds. Everyone at Webexposure HQ have been feeling a little “bleh” as a result.
This morning Daniel and I decide to head over to Home Affairs to get his passport – in case we decide to have business meetings on a warm beach in Mozambique (and why not?) … and I’m once again reminded of terribly poor service.
As an internet based business it’s even more important to offer excellent service. Your clients don’t have a face to put to the name. This is why you need to figure out how you’re going to support your clients from afar. Do you have proper support procedures? Do clients have a way to complain if something hasn’t gone smoothly, and how will you deal with it?
At Webexposure HQ we’re using the Winter Doldrums to plan our support structures and complaints procedures. Maybe you’d like to do the same?