I have been a reluctant user of Pastel Accounting since 2007. This is because every bookkeeper, accountant and SARS themselves tell you that you need to use Pastel. The main reason (compared to quickbooks) is that you can’t edit transactions once they have been processed. It leaves electronic paper-trails, which apparently is what SARS likes.
Let me not beat around the bush. I hate Pastel. It is the most irritating and frustrating piece of software ever created – specifically designed to make the average user feel absolutely stupid and fuel the egos of aforementioned accountants and bookkeepers.
For instance, when you draw a statement for a client it is not chronological (as one would think) nor it is arranged in any way that resembles logical thought. This means that one has to “hunt” through a statement to pair up payments and invoices. Why?
But the reason for my rant of the day is this:
Last week some time (is it only a week, it feels like a year?) my trusty 7 year old XP computer was chomped up by a malicious trojan. The only reason I keep a Microsoft PC is because Pastel does not support MAC OSX or cloud computing (thin client/browser based). So in my otherwise perfect world AKA Mac-ville, I had to go out and buy a new PC – which came with Windows 7 Home Basic.
Install Pastel – sorry, we need to have Outlook. No, not Mozilla or a plethora of other email clients, it must be OUTLOOK for Pastel to work. R1700 later for the entry-level office-suite with Outlook … only to discover that my pervasive database doesn’t work on windows 7 (you did know that Pastel needs pervasive didn’t you? Stupid phleb for not knowing).
OK, so I need an upgrade patch … R960 for that. Extortion. After I pay the invoice I phone the Support Centre. Right, where’s the link so I can download it?
No, sir, we ship the produce on CD.
4-10 day delivery. Besides the fact that today is 24 March. I have to send off invoices, I now have to wait for a frigging CD to ship? PASTEL PLEASE WAKE UP – IT’S 2010 not 1985.
If you want to run business (any business) on the Internet … consider:
- That your product works across all platforms.
- That (preferably it’s cloud based).
- People can pay by Credit Card.
- Delivery is immediate by download.
R6700 later and I am still unable to send off an email. That could very well be a new lounge suite (which I need) or a holiday to Victoria Falls (which I want).
I cannot, for the life of me, understand why we’re expected to use software like Pastel. Please, go and die gracefully like all the other dinosaurs.